Virtu USA Returns Policy
New Item Return and Exchange
Returns can only be made within 30 days upon receiving the product. Orders returned without a RA# will be refused. Please contact MODERN FITTINGS to obtain an RA form and notify your customer service representative of the issue. Once the RA form as been approved, an authorized MODERN FITTINGS RA #
will be assigned to you. You will be given a proper return procedure along with a return address. All returns must be in new and non-installed condition with original packaging. All returns and exchanges are subject to a 15% restocking fee. All Shipping charges: inbound and outbound are non-refundable under any
circumstances. Note: We will not accept any returns without the original manufacturer's box and packing materials, no exceptions. Be sure to keep all packaging materials until you are absolutely sure you won't be returning it. AVANT STYLES is not responsible for repackaging the item for return.
Defective Item Return and Exchange
Manufacturer’s defective returns or exchanges must be filed with MODERN FITTINGS within 30 days of receiving the product. Orders returned without an RMA# will be refused. Once the RMA form as been approved, an authorized MODERN FITTINGS RMA# will be assigned to you. You will be given a proper return procedure along with a return address. All defective returns must be in the original packaging. Note: We will not accept any returns without the original manufacturer's box and packing materials, no exceptions. MODERN FITTINGS will inspect the package and its contents for manufacturer’s defects as claimed in the RMA form. Damaged items due to freight are not a manufacturer’s defect as must follow the damage policy. Each vanity is hand crafted and hand painted; hence each piece is unique and varies in color. Natural stone surfaces and hand-built furniture characteristics will not be considered a manufacturer’s defect. MODERN FITTINGS will repair, replace or refund at our discretion resulting from a manufacturer’s defect.
Non-confirmed purchase orders will be cancelled in 5 business days. Orders waiting for BOL will be cancelled unless confirmed with your Orders Fulfillment representative. There will be a 5% order cancellation fee on all orders paid by credit card. Cancellations can only be made for un-shipped items. Canceled items that have been picked up by the carrier will be considered a return.