Sunray Saunas Shipping Time & Delivery Info

Delivery and Inspection

Upon arrival of your sauna, immediately inspect the exterior of the packaging for damage. Report any damage to the delivery driver before the shipment is signed for and be sure to note "Damaged-Subject To Inspection" before acceptance. If the package is heavily damaged(e.g. broken wood or glass) refuse the delivery and, contact us immediately for more information at 1-866-394-6054. If the unit is signed for without inspection or notation, you are accepting the delivery of the package in good condition. We cannot process an insurance claim with the freight company if the unit is signed for (which means you received it in good condition). In the event that the unit arrives damaged and the entire shipment or parts of the shipment is refused, we will replace the unit/parts upon availability of the replacement unit or parts that are damaged.

Inspect the package immediately even if you will not be installing the unit. The shipping company requires the customer to report any damages within the first 72 hours after delivery. Your shipment will be delivered by a freight carrier using a single driver. Please make sure someone is available to help the delivery person unload the items.

The freight company will only deliver goods to a ground floor location and are not responsible for moving your items upstairs. Ensure that someone is able to assist the driver with moving heavy/bulky goods at the delivery location. If re-delivery needs to be arranged because no one was at the delivery location an extra charge may be applied. 

Installation and Certification

The purchaser of the product accepts full responsibility and liability for its proper use, operation, and installation. This unit is not to be used for commercial purposes. The purchaser also agrees to hold harmless and indemnify sunraysaunas.com from any actions, lawsuits, judgments, or liability claims arising from the use of these products.

It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require. All saunas sold by sunraysaunas.com are ETL and CSA safety certified.

Freight Shipping

All saunas are shipped truck freight from Richmond, VA to anywhere in the continental US or Canada. We offer both drop shipping direct to consumer(curbside) FOB, and white glove delivery options All shipments are palletized and require lift gate delivery. To minimize damage during transit all saunas are strapped to the pallet with wooden braces and interior boxes are protected with polystyrene foam with a minimum burst strength of 200 psi.

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