ALFI Trade - Brands (ALFI Brand, EAGO, Whitehaus) Returns Policy
Return Goods Authorization: All returns must be pre-authorized and accompanied by an RGA form. Package must have an RGA # on the box. Download RGA form as a PDF and email it with photos.
30 Days: All returns must be requested within 30 days of ship date.
25% Re-Stocking Fee: All returns are subject to a 25% restocking fee.
Condition: Item must be in its original packaging and in mint condition. No items may be returned after installation or attempt of installation.
Return Shipping: Customer is responsible for return shipping costs. If requested a Cal-Tag can be issued by Alfi Trade Inc. for a $15 fee plus the cost of return shipping which is the same rate charged for original shipping.
Inspect within 1 Day: All items must be inspected for damage within 1 day of receipt. We must receive written notification of any damage within 2 days by submitting an RGA form which includes a description of the damage and images of the damaged product and outer box.
Return Shipping: In case of goods damaged during shipping, If it’s necessary for item to be returned Alfi Trade Inc. will pay for return shipping costs. Alfi Trade Inc. will also pay for the shipping cost of the replacement item.
Defective Under Warranty: As long as the item is still under warranty and was purchased directly from Alfi Trade Inc. we will gladly help you solve any issue.
Cancellations: Cancellation requests must be submitted in writing via email or fax. If received prior to shipping, order will be voided with zero fees. If the item has already shipped an RGA for return must be submitted before the item can be returned.
Here is a link to the RGA Form